Banking Call Centre Agent (PM Shift) - East/West Region

Join PERSOL as a Banking Call Centre Agent and become the voice of exceptional customer service in the banking sector. This role offers a dynamic work environment where you will handle customer inquiries, provide personalized banking solutions, and ensure a seamless customer experience. Located in the vibrant city of Bali, you'll be part of a team dedicated to delivering top-notch service to our valued customers.

As a Banking Call Centre Agent at PERSOL, you will be the first point of contact for our customers, answering queries, resolving issues, and guiding them through banking processes. You'll work with a variety of banking products and services, from savings accounts to loans, and will need to have a deep understanding of banking regulations and customer needs.

This is an opportunity to grow within a company that values its employees and offers competitive benefits. You'll have the chance to develop your skills in a fast-paced environment and contribute to the success of a leading banking service provider in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle incoming and outgoing calls from customers, providing information and assistance related to banking products and services.
• Process customer transactions, including account openings, closures, and modifications.
• Resolve customer complaints and queries, ensuring a high level of customer satisfaction.
• Update customer records and maintain accurate and up-to-date information in the CRM system.
• Follow up on customer issues to ensure resolution and provide feedback to the relevant departments.
• Adhere to banking regulations and company policies to ensure compliance and maintain the integrity of the banking process.
• Provide training and support to new hires to ensure a smooth onboarding process.
• Participate in quality assurance activities to maintain and improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call centre role, preferably in the banking sector.
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
• Familiarity with banking products, services, and regulations.
• Ability to work under pressure and meet tight deadlines.
• Good problem-solving skills and a customer-centric approach.
• Proficiency in using CRM systems and other relevant software tools.
• Ability to work in a team and collaborate effectively with colleagues.
• Flexible and adaptable to a dynamic work environment.

🛠️ Keahlian

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